Unknown Activation Error' when activating PANTONE Color Manager


I am trying to activate PANTONE Color Manager and I am getting an 'unknown activation error'. What does this mean and how can I correct this?

This error indicates that PANTONE Color Manager is unable to connect to the X-Rite activation server.

The typical reason for this is a firewall blocking access. Business or organizations will often block such access as a security precaution.

We will need to pursue manual activation in this case. To do this, please send us the following information:

  • Operating system - Mac or Windows
  • Serial number
  • MAC (Media Access Control) address for your computer.

Instructions for finding the MAC address can be found at Wikihow.

Need Help? Contact PANTONE Customer Service: support@pantone.com

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